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August 27, 2019 in Customer Experience, Customer Service, Customer Success, Positivity by jessebgood 0 Comments

NEWSFLASH: Customer Success is Not Just for SaaS Companies

Last year while shopping at Lowe’s, I had the opportunity to meet Gordon. Gordon works the lawn and garden section and was an immense help. He asked specifics about what I was trying to accomplish (KPIs) and then he ...

April 16, 2019 in Customer Service, Hard Conversations, Positivity, Productivity, Time Management by jessebgood 0 Comments

It’s Okay to Say, “NO”

I grew up in a small town in Wyoming where the majority of the town’s population lives on farms and ranches. At the start of my senior year of high school, my best friend Cal and I were dating two girls. These girls wer ...

April 9, 2019 in Positivity, Productivity, Time Management by jessebgood 0 Comments

7 Pointers to Promote Productivity

Plenty of people promote a positive place of employment, and I am one of them! I really love where I work and can’t say enough about what a great organization it is. I work with amazing people, and I love being a part o ...

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