“The customer is always right.” The phrase is attributed to Harry Gordon Selfridge who operated department stores in London. He is believed to have used it as early as 1909. It is a popular phrase that has surviv ...
Last year while shopping at Lowe’s, I had the opportunity to meet Gordon. Gordon works the lawn and garden section and was an immense help. He asked specifics about what I was trying to accomplish (KPIs) and then he ...
What was it you do again? I was asked this question several times, as I gathered with family and friends over the holidays. Its not that they have forgotten what I do, due to ignorance or apathy. Rather, they hav ...
Jack Mitchell, author of the book Hug Your Customers, explains that what most people refer to as complaints, he likes to think of as challenges. Customer retention is an integral part of customer service. After all, the ...
Last year while shopping at Lowe’s, I had the opportunity to meet Gordon. Gordon works the lawn and garden section and was an immense he ...
