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September 3, 2019 in Customer Experience, Customer Service, Customer Success by jessebgood 0 Comments

The Evolution of Customer Service

“The customer is always right.” The phrase is attributed to Harry Gordon Selfridge who operated department stores in London. He is believed to have used it as early as 1909. It is a popular phrase that has surviv ...

August 27, 2019 in Customer Experience, Customer Service, Customer Success, Positivity by jessebgood 0 Comments

NEWSFLASH: Customer Success is Not Just for SaaS Companies

Last year while shopping at Lowe’s, I had the opportunity to meet Gordon. Gordon works the lawn and garden section and was an immense help. He asked specifics about what I was trying to accomplish (KPIs) and then he ...

August 13, 2019 in Customer Experience, Customer Service, Customer Success by jessebgood 0 Comments

Customer Success: The Next Generation of Customer Service?

What was it you do again? I was asked this question several times, as I gathered with family and friends over the holidays. Its not that they have forgotten what I do, due to ignorance or apathy. Rather, they hav ...

April 2, 2019 in Customer Experience, Customer Service, Customer Success by jessebgood 0 Comments

7 Easy Steps to Service Resolution

Jack Mitchell, author of the book Hug Your Customers, explains that what most people refer to as complaints, he likes to think of as challenges. Customer retention is an integral part of customer service. After all, the ...

February 5, 2018 in Customer Success by jessebgood 0 Comments

NEWSFLASH: Customer Success Isn’t Just for Software Companies

                Last year while shopping at Lowe’s, I had the opportunity to meet Gordon. Gordon works the lawn and garden section and was an immense he ...

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