I recently worked with an entertainment venue that was interested in improving their customer experience. They used a customer survey system for measurement as many organizations do. Going into the last day of the m ...
We live in a world of self-driving cars, viral media, and devices that can respond to voice command from anywhere in your home. In this same world, customer service expectations have evolved as well. As rising gener ...
During my early years of college, I worked for a manager who was full of customer service mantras. My favorite was that, “It’s not rocket science.” After years of research, I’ve learned that she was right. Cus ...
I grew up in a small town in Wyoming, population: 8,000. My grandfather owned a farm that was over 1,000 acres, I knew kids that rode horses to school, and there were gun racks (with loaded guns in them) in most of ...
Branding Day—an annual tradition on the Good family farm. My grandfather lived in Wyoming and had a thousand acres of land where he raised cattle. Every spring, the calves were branded so they would be easily recogn ...
