I grew up in a small town in Wyoming, population: 8,000. My grandfather owned a farm that was over 1,000 acres, I knew kids that rode horses to school, and there were gun racks (with loaded guns in them) in most of ...
I grew up in the small town of Cody, Wyoming. In 1993, Cody’s population was about 8,500 residents, and there were less than ten stoplights in the whole town. The town newspaper, The Cody Enterprise, print ...
Branding Day—an annual tradition on the Good family farm. My grandfather lived in Wyoming and had a thousand acres of land where he raised cattle. Every spring, the calves were branded so they would be easily recogn ...
Easily the most challenging job I have ever had is that of a parent. I love my children very much, and the rewards of being a father far outweigh some of the difficulties. It is easy to maintain this perspective bec ...
I grew up in a small town in Wyoming where the majority of the town’s population lives on farms and ranches. At the start of my senior year of high school, my best friend Cal and I were dating two girls. These girls wer ...
Plenty of people promote a positive place of employment, and I am one of them! I really love where I work and can’t say enough about what a great organization it is. I work with amazing people, and I love being a part o ...
Jack Mitchell, author of the book Hug Your Customers, explains that what most people refer to as complaints, he likes to think of as challenges. Customer retention is an integral part of customer service. After all, the ...
Confession: I am a rule breaker. A policy bender. A statute flouter! “Why?” you might ask. Because I work in customer service. The customer is always right, right? So what happens when your customer brings their ...
Shortly after my wife and I celebrated our 10th anniversary, we decided to upgrade our life insurance policies. As part of the process, I had to go through an entire physical. My heart rate was great, blood pres ...
“How do you get people to move from old ‘F-word’ habits and toward revenue-building promotional behaviors?” In my last post, The F-Word and Other Derogatory Terms, I argued that businesses have become too accusto ...
