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October 29, 2019 in Customer Experience, Customer Service, Marketing by jessebgood 0 Comments

3 Vital Tips for Managing Client Relationships to Avoid Business Breakups

During my sophomore year of high school, I met a girl named Julie, who was a senior. We dated for a couple of months at the start of the school year, and as high school dating goes, we eventually got bored with each ...

October 8, 2019 in Branding, Customer Experience, Customer Service by jessebgood 0 Comments

Three Tell-Tale Signs That Your Customer Service Sucks (and You Don’t Know It)

I recently worked with an entertainment venue that was interested in improving their customer experience. They used a customer survey system for measurement as many organizations do. Going into the last day of the m ...

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