People Skills Academy
  • (801) 471-1530
  • Home
  • Speaking
  • Happy to Help
  • Blog
  • Book Me
August 27, 2019 in Customer Experience, Customer Service, Customer Success, Positivity by jessebgood 0 Comments

NEWSFLASH: Customer Success is Not Just for SaaS Companies

Last year while shopping at Lowe’s, I had the opportunity to meet Gordon. Gordon works the lawn and garden section and was an immense help. He asked specifics about what I was trying to accomplish (KPIs) and then he ...

August 13, 2019 in Customer Experience, Customer Service, Customer Success by jessebgood 0 Comments

Customer Success: The Next Generation of Customer Service?

What was it you do again? I was asked this question several times, as I gathered with family and friends over the holidays. Its not that they have forgotten what I do, due to ignorance or apathy. Rather, they hav ...

August 6, 2019 in Customer Experience, Customer Service, Marketing by jessebgood 0 Comments

Why We Still Get Bad Customer Service

In their 1993 book, Raving Fans, Ken Blanchard and Sheldon Bowles published what they labeled a “revolutionary approach to customer service.” Yet, almost twenty-five years later, many organizations still s ...

Copyright © 2020. ThemeMakers. All rights reserved
Jesse B Good