Last year while shopping at Lowe’s, I had the opportunity to meet Gordon. Gordon works the lawn and garden section and was an immense help. He asked specifics about what I was trying to accomplish (KPIs) and then he ...
What was it you do again? I was asked this question several times, as I gathered with family and friends over the holidays. Its not that they have forgotten what I do, due to ignorance or apathy. Rather, they hav ...
In their 1993 book, Raving Fans, Ken Blanchard and Sheldon Bowles published what they labeled a “revolutionary approach to customer service.” Yet, almost twenty-five years later, many organizations still s ...
