People Skills for Business Performance » 2019

June 25, 2019 in Branding, Customer Experience, Customer Service by jessebgood 0 Comments

How Chick-fil-A Outmatches the Competition With Customer Service Science

During my early years of college, I worked for a manager who was full of customer service mantras. My favorite was that, “It’s not rocket science.” After years of research, I’ve learned that she was right. Cus ...

June 11, 2019 in Customer Experience, Customer Service, Marketing by jessebgood 0 Comments

Five More CX Tips I Learned in a Bowling Alley

I wrote in my last post about growing up in a small town in Wyoming. I knew kids that rode horses to school, and there were gun racks (with guns in them) in most of the pickup trucks parked in the parking ...