Confession: I am a rule breaker. A policy bender. A statute flouter! “Why?” you might ask. Because I work in customer service. The customer is always right, right? So what happens when your customer brings their ...
Shortly after my wife and I celebrated our 10th anniversary, we decided to upgrade our life insurance policies. As part of the process, I had to go through an entire physical. My heart rate was great, blood pres ...
“How do you get people to move from old ‘F-word’ habits and toward revenue-building promotional behaviors?” In my last post, The F-Word and Other Derogatory Terms, I argued that businesses have become too accusto ...
If customers are coming to you because they don’t have to pay for anything, they aren’t going to return when they do have to pay. This was the battle cry of mine and some of my colleagues who managed a locally ...
